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  • What models and sizes are available?

  • What are the specifications of the filter pumps?

  • Can I upgrade my filter pump to a larger model and what should I do if I want to upgrade my pump?

  • How long should I run my filter pump?

  • Can we use the pool while the filter pump is operating? Is it safe?

  • Can I hook up a vacuum to the pump?

  • Does a filter pump have to be used with my INTEX above ground pool?

  • What is the life of the filter pump?

  • The water flow is not as strong as it used to be, why?

  • How often do I have to replace the filter cartridge?

  • How can I find the pump model?

  • How long is the filter pump electrical cord?

  • Is there a written warranty for this product?

  • What is a GFCI outlet?

  • What is your suggestion on pump maintenance?

  • What is the best way to store the filter pump and/or the saltwater system for the winter?

  • What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

  • Can the filter cartridge be rinsed and re-used?

  • What should I do if there is no air bubble coming out of the pool inlet nozzle?

  • Where can I purchase replacement parts?

  • Which Hydro Aeration adaptor is used with which filter pump?

  • If my INTEX pump is defective will I be reimbursed for postage?

  • Does the pump run on AC or DC power?

  • The cartridge filter pump housing has changed for the 2025 season. Has INTEX changed the size or shape of filter cartridges as well?

  • Are any tools required to assemble the pump?

  • Does the cartridge pump meet recognized electrical standards?

  • The air jet valve is leaking water when the filtration pump is not running, what should I do?

  • Should consumers repair the pump themselves?

  • Will the pump get damaged if splashed with water?

  • Can the cartridge pump be used to empty the pool?

  • Should the plunger valves on Model 635T/636T, and Model 633T/634T be closed when the pump is not running?

  • Which models filter pumps need to use the filter cartridge support?

  • Can the filter pump be purchased from INTEX if not available from a local retailer?

  • I have a Model 603 filter pump and the inlet of the impellor housing is not centered inside the filter pump cartridge chamber, is the pump defective?

  • How do I know if I have a truly defective pump and not just an oversight on my part?

  • What is the recommended procedure to keep my pool clean while waiting for my replacement pump?

  • Does the cartridge pump keep the pool walls and bottom clean?

  • Why are there two water flow ratings for my filter pump, a "Pump Flow Rate" and a "System Flow Rate?"

  • My filter pump cartridge chamber has a 0.25 inch (0.63 cm) gap or has two dents on the cartridge chamber side threaded edge. Is the pump defective and will it cause water leakage?

  • The filter gauge shows red but the cartridge appears to be clean, what's the problem?

  • Why do I have algae in my pool even when I run my filter pump regularly?

  • What cartridge filter pump models include a filter gauge for the 2025 season?

  • Why do the filter gauges on the C900 and C1000 have reset buttons while those on the C1500 and C2500 do not?

  • How are the filter gauges for the C900, C1000, C1500 and C2500 different from each other?

  • The filter gauges on Model C1500 and C2500 show green when the pump is not running or off. How do I view the last status of the filter gauge?

  • Can I disassemble the motor housing to clean the inside?

  • Can the filter pump be operated when a cover is on the pool?

  • On Model 603/604, Model 637/637R/638/638R, Model 635T/636T, and Model 633T/634T filter pumps, should I turn on the pump before releasing the air pressure?

  • Are replacement cartridges available? Where can we get them?

  • Do you need to purchase a GFCI (ground fault circuit interrupter) or RCD (residual current device) outlet?

  • What does each color of filter gauge tell you?

  • Does the pump keep the pool walls and bottom clean?

  • Can I hook up a vacuum to the pump?

  • The water flow is not as strong as it used to be, why?

  • Can we use the pool while the filter pump is operating? Is it safe?

  • Can I upgrade my filter pump to a larger model and what should I do if I want to upgrade my pump?

  • How do I know if I have a truly defective pump and not just an oversight on my part?

  • What is the life of the filter pump?

  • Can the filter pump be operated when a cover is on the pool?

  • Why are there two water flow ratings for my filter pump, a "Pump Flow Rate" and a "System Flow Rate?"

  • Does a filter pump have to be used with my INTEX above ground pool?

  • On Model 603/604, Model 637/637R/638/638R, Model 635T/636T, and Model 633T/634T filter pumps, should I turn on the pump before releasing the air pressure?

  • What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

  • Can the pump be used to empty the pool?

  • Is there a written warranty for this product?

  • How often should the filter cartridge be replaced?

  • What is the recommended procedure to keep my pool clean while waiting for my replacement pump?

  • What is the best way to store the filter pump and/or the saltwater system for the winter?

  • Will the pump get damaged if splashed with water?

  • Can I disassemble the motor housing to clean the inside?

  • What is your suggestion on pump maintenance?

  • What is a GFCI outlet?

  • Can the filter pump be purchased from INTEX if not available from a local retailer?

  • If the pump is defective will I be reimbursed for postage?

  • Should consumers repair the pump themselves?

  • My filter pump cartridge chamber has a 0.25 inch (0.63 cm) gap or has two dents on the cartridge chamber side threaded edge. Is the pump defective and will it cause water leakage?

  • I have a Model 637/637R/638/638R filter pump. After receiving the replacement part hoses, they do not fit into the black protruding hose connectors on the side of the pool. Did I receive the wrong hoses?

  • I have a Model 603 filter pump and the inlet of the impellor housing is not centered inside the filter pump cartridge chamber, is the pump defective?

  • Do you need to purchase a GFCI (ground fault circuit interrupter) or RCD (residual current device) outlet?

  • Does the pump meet recognized electrical standards?

  • Should the plunger valves on Model 635T/636T, and Model 633T/634T be closed when the pump is not running?

  • How can I find the pump model?

  • How long should I run my filter pump?

  • Does the pump run on AC or DC power?

  • Are any tools required to assemble the pump?