"It worked great for like 3 months. Then the motor quit. Took it apart and saw that the spinner bald had snapped. Of course its all over youtube that this happens. Three days and hours with never an answer, I decided it wasn't worth my time and just bought a whole new motor. I wish they would of just sold me the spinner blade. Anyways, worked good for about 8 months, Now it won't heat and the rubber inside is now like a alligator. So I chopped it up and threw it away. So basically thousand bucks a year. And yes I miss it...:)"

"Bought Intex PureSpa, prepared paver patio, used 1” foam insulation with ground cloth on, inflated following instructions, filled with water and by next am it was deflating and water had started to leak. Using troubleshooting tips and found pin hole leak straight out of the box. Called Support, they helped create claim, and received new tub in Feb. After winter thaw, I opened box and re-established area and re-installed. Again following instructions and the tub will not stay inflated. After 8 months, 40+ hours to remediate, I’ve still not been able to use this product. Called support again after countless hours on hold or just being hung up on due to capacity issues, I finally got through to someone. They suggested I send the whole tub back on my dime with no assistance on why this has happened again. As a long-time Intex customer (currently we have canoes, river and pool intertubes and other water supplies), I am supremely disappointed in the product and support. At this point, I just want a refund and have had zero success even getting someone who can carry out a conversation. Truly disappointing."