"We bought that Air Mattress to use for our guest that stayed for two weeks in May 2023.. We were happy because very easy to use it and our guest can sleep well and we were only deflated once only. We used it again for a friend who came over but that time the mattress kept lost the air and i don’t know why !! I couldn’t find a hole on the mattress. Then I contacted the customer service because I still have 180 days warranty and without asking much they approved my claims and send a new mattress as a replacement. Thank you Intex IRecreation Corp. for a great customer service. "

"Bought an air mattress off Amazon. I really liked the design. Unfortunately it wouldn’t hold air upon arrival. I reached out to customer service and after an easy process a replacement was sent. Thank you. I personally value top end customer service over saving a few bucks. "

"I had an Intex air mattress for well over 6 years, so when it finally developed a leak, I purchased another one from Amazon. That one developed a leak in about a month, so I contacted Intex Customer Service, The rep was very polite and emailed the instructions to request a replacement under warranty. I was quickly approved and received a new air mattress quickly. I'm giving 4 stars because of the leak, but 5 stars for the excellent customer service."

"I received a replacement mattress because the first one failed. The second one failed out of the box. It doesn’t hold air and has to be refilled three times a night. If filled in the morning and left unused it is flat within a few hours. Worst product ever!!"

"Product is good but weight capacity needs to be increased, should focus on the products longevity as well."

"Very good product and also the customer care was excellent about changing a defective product."

"For your guest good solution. It is comfortable however every 2-3 days should be add air. "