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Pool Model Verification

Recall Information - Identify your pool model

We are here to help! Let's start by identifying if your pool is affected by this recall.

Here is an easy 3-step process that will help you quickly identify if your pool needs a repair kit.

Verify your pool:

  • Step 1 - Verify pool height: Is your pool 48” or 52” high? This is measured as total wall height from ground to the top edge (top of the frame) regardless of water depth.

    Identify Pool Height

    If uncertain, you can use a tape measure to measure the wall height of your pool or locate the model number printed on the side of the pool liner under or near the warning label. The model number identifies the height of your pool, pool type, and the year it was manufactured, as shown in the example below:

    Model Number Breakdown

    Note: If your pool is less than 48” high (e.g. 42” or below), it is not affected by the recall and you do not need to take any further action.

  • Step 2 - Verify the external strap on your pool: Does the strap run over the vertical poles (legs) of your pool frame (Picture 1), or is the strap positioned behind the vertical poles (legs) with a tight sleeve that vertical poles (legs) go through (Picture 2)?

    Recalled Pool Style Picture 1
    Not Recalled Pool Style picture 2
    • If the strap on your pool matches Picture 1, and your pool is 48” or 52” high, it is affected by the recall! Please proceed to the next step for registering to receive your free repair kit.
    • If the strap on your pool matches Picture 2, your pool is not affected by the recall, and you do not need to take any further action.

  • Step 3 - Verify pool model number: As the final step, verify the model number of your pool by typing it into the field below. You will find the model number printed on the outside of your pool:

    Pool Liner Model Number
    Enter in your pool model number here:

    ✅ Model found!

    ❌ Model not found. Your pool is not affected by the recall, and you do not need to take any further action.

    Important: If you are not certain, have any trouble finding your pool model number, or have any questions, please contact us at 1-800-549-8829 from 8:30 a.m. to 5 p.m. PT Monday–Friday or by email at

    Loading model data…

Request the free repair kit:

Now that your pool has been verified, please contact us immediately to receive your free repair kit. The fastest and easiest way is to email us at with the following information:

  • Model number of your pool as verified above
  • Your name, mailing address where the repair kit should be sent, phone number, and preferred email address

You can also call us at 1-800-549-8829 from 8:30 a.m. to 5 p.m. PT Monday–Friday and we will be happy to assist you with requesting your free repair kit.

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