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  • Can I hook up a vacuum to the pump?

  • What is the recommended procedure to keep my pool clean while waiting for my replacement pump?

  • Will the pump get damaged if splashed with water?

  • What is the advantage of using a sand filter pump versus a cartridge filter pump?

  • How much sand does the INTEX Sand Filter require?

  • What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

  • The sand filter fails to clean the water properly, and the water is still cloudy?

  • What size of sand filter pumps does INTEX distribute and what are the specifications?

  • How many functions does the INTEX sand filter control valve have and what are the functions?

  • The air jet valve is leaking water when the filtration pump is not running, what should I do?

  • What should I do when water is leaking from the pre-filter cover?

  • Why is it necessary to backwash the filter media during the initial setup startup and how long I should backwash the media?

  • What should I do if the sand filter pressure gauge indicator is in the yellow or red zone?

  • What type and size of media should I use with the INTEX Sand Filter system?

  • What is the warranty period of the INTEX sand filter pump system?

  • What should I do if there is no air bubble coming out of the pool inlet nozzle?

  • Where can I purchase replacement parts?

  • How do I verify if the pressure gauge is faulty?

  • Water is present in the drain/waste outlet port or sediment transparent window, is this normal?

  • How do I handle the glass media?

  • How often should the glass media be replaced?

  • How do I remove fine suspended particles?

  • How often should I change the sand in my filter?

  • Does the sand filter pump system include hoses or other fittings to attach to an INTEX swimming pool?

  • Does the pump run on AC or DC power?

  • Do you need to purchase a GFCI (ground fault circuit interrupter) or RCD (residual current device) outlet?

  • What should I do if water is leaking between the six-way valve and tank?

  • Can I use playground sand or sand from the beach in my sand filter system?

  • What is your suggestion on pump maintenance?

  • Are any tools required to assemble the pump?

  • Why do I have algae in my pool even when I run my filter pump regularly?

  • What is a GFCI outlet?

  • What should I do if sand is returning to the pool during filtering operation?

  • My sand filter pump system fails to clean the water properly, do I have the right size for my above ground pool?

  • How does a sand filter system work?

  • Which Hydro Aeration adaptor is used with which filter pump?

  • My sand filter works perfect, but when it is connected to a deluxe pool maintenance kit, there is no suction on my sand filter pump. What should I do?

  • Why are there two water flow ratings for my filter pump, a "Pump Flow Rate" and a "System Flow Rate?"

  • Does the pump keep the pool walls and bottom clean?

  • Can I hook up a vacuum to the pump?

  • The water flow is not as strong as it used to be, why?

  • Can we use the pool while the filter pump is operating? Is it safe?

  • Can I upgrade my filter pump to a larger model and what should I do if I want to upgrade my pump?

  • How do I know if I have a truly defective pump and not just an oversight on my part?

  • What is the life of the filter pump?

  • Can the filter pump be operated when a cover is on the pool?

  • Why are there two water flow ratings for my filter pump, a "Pump Flow Rate" and a "System Flow Rate?"

  • Does a filter pump have to be used with my INTEX above ground pool?

  • On Model 603/604, Model 637/637R/638/638R, Model 635T/636T, and Model 633T/634T filter pumps, should I turn on the pump before releasing the air pressure?

  • What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?

  • Can the pump be used to empty the pool?

  • Is there a written warranty for this product?

  • How often should the filter cartridge be replaced?

  • What is the recommended procedure to keep my pool clean while waiting for my replacement pump?

  • What is the best way to store the filter pump and/or the saltwater system for the winter?

  • Will the pump get damaged if splashed with water?

  • Can I disassemble the motor housing to clean the inside?

  • What is your suggestion on pump maintenance?

  • What is a GFCI outlet?

  • Can the filter pump be purchased from INTEX if not available from a local retailer?

  • If the pump is defective will I be reimbursed for postage?

  • Should consumers repair the pump themselves?

  • My filter pump cartridge chamber has a 0.25 inch (0.63 cm) gap or has two dents on the cartridge chamber side threaded edge. Is the pump defective and will it cause water leakage?

  • I have a Model 637/637R/638/638R filter pump. After receiving the replacement part hoses, they do not fit into the black protruding hose connectors on the side of the pool. Did I receive the wrong hoses?

  • I have a Model 603 filter pump and the inlet of the impellor housing is not centered inside the filter pump cartridge chamber, is the pump defective?

  • Do you need to purchase a GFCI (ground fault circuit interrupter) or RCD (residual current device) outlet?

  • Does the pump meet recognized electrical standards?

  • Should the plunger valves on Model 635T/636T, and Model 633T/634T be closed when the pump is not running?

  • How can I find the pump model?

  • How long should I run my filter pump?

  • Does the pump run on AC or DC power?

  • Are any tools required to assemble the pump?