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Does a filter pump have to be used with my INTEX above ground pool?
What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?
What should I do if the area I'd like to set up the pool is grass?
If I own a 15'x48" Circular Metal Frame Pool, can I purchase the Sequoia Spirit enclosure separately?
Where should I install my Sequoia Spirit?
Is Sequoia Spirit really made of wood?
If I want to purchase a Graphite Panel Pool, what sizes are available?
What tools are required for installation?
Are replacement liners and frame parts available to purchase?
Can sand be used to level the ground at the pool site?
How long does it take to fill the pool with water?
Can I buy the graphite panel for my old sequoia wood grain pool?
Do you recommend using chemicals? If so, what kind?
Does the liner requires any special care to ensure durability?
Why does the pool frame lean inward after assembled?
Can I set the pool up on a concrete patio?
What should I use to clean my pool before storing it for the winter?
Can grass grow through the ground cloth and / or pool liner?
Is it safe for my pets to play in the pool?
Do I need to drain the pool to patch a hole under water?
What is the pool liner made of?
Should I leave my pool outside in snow or freezing winter?
What AGP sizes are available? What are the measurements, water capacity and water depth?
How high can I fill the pool?
Winterizing your Above Ground Pool
What are the benefits of the Hydro Aeration system?
How does UV affect the materials used?
Does a patch for liner repair come included with the pool set?
Would excessive pool chemicals affect / cause deterioration to liners?
What material is the pool made of?
How do I prevent dirt and grime from getting into the pool water?
What is the most important step I need to be aware of before filling up the pool?
Is a fence or enclosure required by law?
Can a pool be set up on a slope?
What is needed to prepare a site for the pool?
Can the pool be left up year-round?
Why do I have algae in my pool even when I run my filter pump regularly?
My pool has a milky color, do I need to change the water or is it treatable?
What is the steepest slope that I am able to set up my pool on?
Does the color of the printing on the inside of the pool wall fade away with time and does it pose any health risk issue?
Is there a repair patch/kit enclosed for liner repair?
Why do I find algae in my pool even when I run my filter pump regularly?
Where can I purchase replacement parts?
Where can I buy an INTEX pool?
How long is the warranty for graphite gray panel pools?
How do I install the pool pillow?
Which opening should I connect the Hydro Aeration System?
What ladder should I use for this pool?
What is a "STRAINER VALVE CAP" used for? How can I use it?
Has INTEX changed the inner wall color for ALL its 2025 season Above Ground Pools ?
What size/type pool is the pool pillow suitable for?
Why does the enclosure look crooked once it is assembled?
How do I insert the metal poles into the pool liner?
What should I do if the sleeve is stuck onto the horizontal beams?
Do I need to keep safety and rescue equipment on hand near my pool?
Why there are white spots on the top panel surface after a period of time?
Why are the side panels not fitting together?
How do I drain the pool?
How do I prevent the pool from damaging grass or fungi from developing on concrete?
Does the ladder, ground cloth and / or cover comes with the pool?
In what sequence should the pool be put together?
How much does water cost to fill the pool?
How often the pool water should be changed?
Why does the INTEX Sequoia Spirit/Graphite Panel pool set I purchased not have a pump enclosure?
How long does it take to install the pool and enclosure?
What is the best way to remove algae stains from the pool liner?
What are pool pillows for?
Why should we only inflate the pillow to 60-70 % of its full capacity?
What are the benefits of the Hydro Aeration system?
What is the pool liner made of?
Should I leave my pool outside in snow or freezing winter?
Winterizing your Above Ground Pool
How long does it take to fill the pool with water?
Can grass grow through the ground cloth and / or pool liner?
Do you recommend using chemicals? If so, what kind?
Does a ladder come with the pool?
Can a pool be set up on a slope?
Would excessive pool chemicals affect / cause deterioration to liners?
How do I prevent dirt and grime from getting into the pool water?
Is it safe for my pets to play in the pool?
Does INTEX ship to Canada?
Can sand be used to level the ground at the pool site?
Does the liner requires any special care to ensure durability?
What is the specification of the handheld vacuum motor?
Is it safe to use the rechargeable vacuum under the water? Is the ON/OFF switch waterproof?
Can I set the pool up on a concrete patio?
Does my INTEX pool carry a factory warranty?
Is a DVD that shows how to set up the pool available?
What should I use to clean my pool before storing it for the winter?
Which pool sets come with the Saltwater System? Can it be purchased separately?
Will INTEX issue a refund for manufacturing defective product?
What AGP sizes are available? What are the measurements, water capacity and water depth?
How does UV affect the materials used?
Other than INTEX Repair Kits, what kind of glue do you recommend for Intex pools?
Does a patch for liner repair come included with the pool set?
Can the pool and pump be purchased separately?
What material is the pool made of?
What application is the handheld vacuum suitable for?
Is a fence or enclosure required by law?
What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?
What is needed to prepare a site for the pool?
Is the rechargeable battery replaceable?
What is the replacement procedure for defective products?
Should I purchase a RCD for the heater?
Does the color of the printing on the inside of the pool wall fade away with time and does it pose any health risk issue?
Where can I purchase replacement parts?
What's the moving speed of the ZX50 Auto Pool Cleaner?
Where can I buy an INTEX pool?
How to winterize the INTEX Easy Set pool?
Can I use the LED Pool-Wall Light for my INTEX Graphite Gray PanelTM pool?
Do I need a separate pump for ZX50?
Is there any depth limitation, or does ZX50 work in all pool depths?
What is the difference between rechargeable vacuum 28627/E and 28620/E?
Is the cable of rechargeable handheld vacuum #28620/E replaceable?
I have a rechargeable handheld vacuum #28620/E, is the aluminum shaft of handheld vacuum #28627/E compatible with my vacuum cleaner?
Why the hose of ZX300/28005 changed from white to grey?
What is the function of pressure release valve of ZX300/28005?
How long is the warranty for ultra XTR frame pools?
How long is the warranty for graphite gray panel pools?
How do I install the pool pillow?
What's the salt calculator for, and how does it help users?
Is the QS700 Plus Saltwater System compatible with previous saltwater systems?
What cartridge filter pump models include a filter gauge for the 2025 season?
The filter gauges on Model C1500 and C2500 show green when the pump is not running or off. How do I view the last status of the filter gauge?
How long can the rechargeable vacuum work at one time and how long should I charge it after use?
Which opening should I connect the Hydro Aeration System?
How can I track my order?
Has INTEX changed the inner wall color for ALL its 2025 season Above Ground Pools ?
What type of battery does the 2025 season ZX500R Robotic Pool Cleaner use?
What is the turn-around time on defective (Service Program) claims?
What is the replacement policy for a product that was received as a gift and no receipt is available?
If I make a purchase over the phone or Internet and want to return the item, will I be reimbursed for the shipping and handling charges?
Can I pick up the products from your warehouse in Long Beach? (for U.S & Canada only)
Do I need to keep safety and rescue equipment on hand near my pool?
When will I receive my order if I pay for FedEX 2nd Day Shipping?
When placing an order to Canada, am I being charged U.S. or Canadian currency?
What's the filter pump flow rate requirement for electric pool heater?
Can the handheld vacuum be used for dry application such as household vacuuming?
Do you accept COD (Cash on Delivery) or check? What should I do if I do not have a credit card?
Will the salt produce any harmful by-products over long periods of time?
Will Intex accept Checks or Money Orders?
When will I receive my order?
What is the return policy when product is purchased directly from Intex?
Is there a shipping and handling charge when I place an order?
How do the different functions of the INTEX LED Floating Pool Light work?
Will the light change to red when my rechargeable handheld vacuum is charging or in low battery?
How to charge the rechargeable vacuum?
Does the ZX100/28006 work with all INTEX above ground pools?
Can I give my P.O. Box for FedEX orders?
What are pool pillows for?
Why should we only inflate the pillow to 60-70 % of its full capacity?
What new benefits does the QS700 Plus Saltwater System have to offer?
Why is the salt level of the QS700 Plus Saltwater System so much lower than that of other INTEX saltwater system models? What impact does this lower level have on chlorine output?
How does the service life of a QS700 Plus titanium electrode compare with the previous titanium electrode version?
Why do the filter gauges on the C900 and C1000 have reset buttons while those on the C1500 and C2500 do not?
How are the filter gauges for the C900, C1000, C1500 and C2500 different from each other?
The cartridge filter pump housing has changed for the 2025 season. Has the size or shape of filter cartridges been changed as well?
How long should I charge for the ZX500R Robotic Pool Cleaner, and how long can it operate on a single charge?
Is the ZX500R battery replaceable? Can I recharge it when the product is in the water?
Can the ZX500R cover all the areas inside the pool?
How often should the pet pool be cleaned?
Do pets need to be vaccinated to use the pool?
Does the pet pool come with a warranty?
What are the key improvements in the 2025 season of the new Clearview Prism Rectangular Frame Pool?
Does the ZX500R Robotic Pool Cleaner cover all Above Ground Pool types and sizes?
What's the function of the retrieval hook on the ZX500R?
Can I use the ZX500R outside of the water?
Are pets the only intended users of this pool?
Which type of pets are eligible for the pool?
Where is the flow sensor located for saltwater system?
How does the self-stop feature on the ZX500R work?
The ZX50 Auto Pool Cleaner is not picking up the debris from the pool floor, and sometimes it stops moving. What should I do?