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What should I do if my top-ring does not hold air?
Does the liner requires any special care to ensure durability?
How can I prevent black stains around the water level on the top ring?
What is the steepest slope that I am able to set up my pool on?
Can sand be used to level the ground at the pool site?
What other surfaces can be safely used to set up my INTEX Easy Set Pool?
Do you recommend using chemicals? If so, what kind?
Does a filter pump have to be used with my INTEX above ground pool?
Should I leave my pool outside in snow or freezing winter?
How do I prevent the pool from damaging grass or fungi from developing on concrete?
Is it safe to lean over, lie down, or sit on top of the pool's inflatable top ring?
What could cause the Easy Set pool to be lopsided?
Are replacement liners and frame parts available to purchase?
Can I set the pool up on a concrete patio?
Can grass grow through the ground cloth and / or pool liner?
Is it safe for my pets to play in the pool?
What is the pool liner made of?
How long does it take to fill the pool with water?
What AGP sizes are available? What are the measurements, water capacity and water depth?
Winterizing your Above Ground Pool
What material is the pool made of?
Can a pool be set up on a slope?
What is needed to prepare a site for the pool?
My pool has a milky color, do I need to change the water or is it treatable?
Where can I purchase replacement parts?
Has INTEX changed the inner wall color for ALL its 2025 season Above Ground Pools ?
Does the color of the printing on the inside of the pool wall fade away with time and does it pose any health risk issue?
Where can I buy an INTEX pool?
What are pool pillows for?
Why should we only inflate the pillow to 60-70 % of its full capacity?
What is the best way to remove algae stains from the pool liner?
How often the pool water should be changed?
What should I do to avoid puncturing the top ring?
How much does water cost to fill the pool?
Does the ladder, ground cloth and / or cover comes with the pool?
Why do I have algae in my pool even when I run my filter pump regularly?
How do I drain the pool?
Can the pool be left up year-round?
What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?
Is a fence or enclosure required by law?
How does UV affect the materials used?
What are the benefits of the Hydro Aeration system?
The shape of easy set pool has been changed, has the hose connection changed also? Can I use the old pump with the new pool?
How do I prevent dirt and grime from getting into the pool water?
Would excessive pool chemicals affect / cause deterioration to liners?
Does a patch for liner repair come included with the pool set?
Do I need to keep safety and rescue equipment on hand near my pool?
How high can I fill the pool with water?
How much air should be used to inflate the top ring?
Do I need to drain the pool to patch a hole under water?
When filling my INTEX Easy Set pool with water, I noticed the top ring is sitting on the inside of the pool wall rather than outside and on top of the wall, is this a manufacture defect, if not how I can correct this without emptying and refilling the pool with water again?
What might be the problem when the top ring deflates one day after it has been inflated?
What size/type pool is the pool pillow suitable for?
What should I use to clean my pool before storing it for the winter?
How to winterize the INTEX Easy Set pool?
How do I install the pool pillow?
Which opening should I connect the Hydro Aeration System?
What are the benefits of the Hydro Aeration system?
What is the pool liner made of?
Should I leave my pool outside in snow or freezing winter?
Winterizing your Above Ground Pool
How long does it take to fill the pool with water?
Can grass grow through the ground cloth and / or pool liner?
Do you recommend using chemicals? If so, what kind?
Does a ladder come with the pool?
Can a pool be set up on a slope?
Would excessive pool chemicals affect / cause deterioration to liners?
How do I prevent dirt and grime from getting into the pool water?
Is it safe for my pets to play in the pool?
Can sand be used to level the ground at the pool site?
Is it safe to use the rechargeable vacuum under the water? Is the ON/OFF switch waterproof?
Can I set the pool up on a concrete patio?
Does my INTEX pool carry a factory warranty?
Will INTEX issue a refund for manufacturing defective product?
What AGP sizes are available? What are the measurements, water capacity and water depth?
Other than INTEX Repair Kits, what kind of glue do you recommend for Intex pools?
What material is the pool made of?
Will the salt produce any harmful by-products over long periods of time?
What is needed to prepare a site for the pool?
What is the replacement procedure for defective products?
How to charge the rechargeable vacuum?
Where can I purchase replacement parts?
Can I use the LED Pool-Wall Light for my INTEX Graphite Gray PanelTM pool?
How long is the warranty for ultra XTR frame pools?
How long is the warranty for graphite gray panel pools?
Has INTEX changed the inner wall color for ALL its 2025 season Above Ground Pools ?
What new benefits does the QS700 Plus Saltwater System have to offer?
Why is the salt level of the QS700 Plus Saltwater System so much lower than that of other INTEX saltwater system models? What impact does this lower level have on chlorine output?
Is the QS700 Plus Saltwater System compatible with previous saltwater systems?
What type of battery does the 2025 season ZX500R Robotic Pool Cleaner use?
How long should I charge for the ZX500R Robotic Pool Cleaner, and how long can it operate on a single charge?
Does the ZX500R Robotic Pool Cleaner cover all Above Ground Pool types and sizes?
Can the ZX500R cover all the areas inside the pool?
Can I use the ZX500R outside of the water?
How does the self-stop feature on the ZX500R work?
Is the ZX500R battery replaceable? Can I recharge it when the product is in the water?
The ZX50 Auto Pool Cleaner is not picking up the debris from the pool floor, and sometimes it stops moving. What should I do?
What's the function of the retrieval hook on the ZX500R?
The cartridge filter pump housing has changed for the 2025 season. Has INTEX changed the size or shape of filter cartridges as well?
How do I install the pool pillow?
What's the salt calculator for, and how does it help users?
What cartridge filter pump models include a filter gauge for the 2025 season?
The filter gauges on Model C1500 and C2500 show green when the pump is not running or off. How do I view the last status of the filter gauge?
How long can the rechargeable vacuum work at one time and how long should I charge it after use?
What is the specification of the handheld vacuum motor?
Which opening should I connect the Hydro Aeration System?
Is a DVD that shows how to set up the pool available?
What should I use to clean my pool before storing it for the winter?
How can I track my order?
Does INTEX ship to Canada?
Does the liner requires any special care to ensure durability?
What is the turn-around time on defective (Service Program) claims?
What is the replacement policy for a product that was received as a gift and no receipt is available?
If I make a purchase over the phone or Internet and want to return the item, will I be reimbursed for the shipping and handling charges?
What's the moving speed of the ZX50 Auto Pool Cleaner?
Which pool sets come with the Saltwater System? Can it be purchased separately?
Can I pick up the products from your warehouse in Long Beach? (for U.S & Canada only)
Do I need to keep safety and rescue equipment on hand near my pool?
When will I receive my order if I pay for FedEX 2nd Day Shipping?
When placing an order to Canada, am I being charged U.S. or Canadian currency?
Does a patch for liner repair come included with the pool set?
Can the pool and pump be purchased separately?
What's the filter pump flow rate requirement for electric pool heater?
Can the handheld vacuum be used for dry application such as household vacuuming?
How does UV affect the materials used?
Do you accept COD (Cash on Delivery) or check? What should I do if I do not have a credit card?
Is the rechargeable battery replaceable?
What application is the handheld vacuum suitable for?
Is a fence or enclosure required by law?
What should I do if I'm experiencing some difficulty connecting the hoses onto the black protruding hose connectors?
Will Intex accept Checks or Money Orders?
When will I receive my order?
What is the return policy when product is purchased directly from Intex?
Is there a shipping and handling charge when I place an order?
How do the different functions of the INTEX LED Floating Pool Light work?
Will the light change to red when my rechargeable handheld vacuum is charging or in low battery?
Is the cable of rechargeable handheld vacuum #28620/E replaceable?
Does the ZX100/28006 work with all INTEX above ground pools?
Why the hose of ZX300/28005 changed from white to grey?
Should I purchase a RCD for the heater?
Does the color of the printing on the inside of the pool wall fade away with time and does it pose any health risk issue?
Can I give my P.O. Box for FedEX orders?
Where can I buy an INTEX pool?
What is the difference between rechargeable vacuum 28627/E and 28620/E?
What is the function of pressure release valve of ZX300/28005?
What are pool pillows for?
Why should we only inflate the pillow to 60-70 % of its full capacity?
Why do the filter gauges on the C900 and C1000 have reset buttons while those on the C1500 and C2500 do not?
How are the filter gauges for the C900, C1000, C1500 and C2500 different from each other?
I have a rechargeable handheld vacuum #28620/E, is the aluminum shaft of handheld vacuum #28627/E compatible with my vacuum cleaner?
How often should the pet pool be cleaned?
Do pets need to be vaccinated to use the pool?
Does the pet pool come with a warranty?
How to winterize the INTEX Easy Set pool?
Do I need a separate pump for ZX50?
Is there any depth limitation, or does ZX50 work in all pool depths?
What are the key improvements in the 2025 season of the new Clearview Prism Rectangular Frame Pool?
Are pets the only intended users of this pool?
Which type of pets are eligible for the pool?
Where is the flow sensor located for saltwater system?