Intex has 2 pet bed sizes. The larger of the
two is appropriate for pets ranging in size up to M, with a maximum weight of
50 LBS (22.7 Kg). The smaller one is for S-sized pets, with a maximum weight of
20 LBS (9.1Kg).
<\/p>","sort":23},{"question":"Why does my bed have a hole at the corner on top of the bed?","answer":"For some Air-Flow beds (Item 64461/64462/64463/64464), a self-inflating and deflating hole at the corner on top of the bed is specially designed (Refer to the picture). Air will flow into the network of inter-connected air pockets when nobody is on and it will come out through the hole when you are lying on the bed. By allowing air to flow into and out of the air pockets smoothly and gradually across the sleeping surface, it provides more comfort and stability.
Self-inflating and deflating hole<\/a>
","sort":24},{"question":"Is there a shipping and handling charge when I place an order?","answer":"A standard shipping and handling charge is calculated into every order, regardless of the shipping method.","sort":25},{"question":"What is the return policy when product is purchased directly from Intex?","answer":"30 Days from the date of delivery as stated on the shipping invoice (except items that come with a written warranty).","sort":26},{"question":"When will I receive my order?","answer":"Orders are shipped within 2-3 business days once the order is placed. Orders will be shipped by regular mail or FedEX (depending on the size of the order). Therefore, transit time will be determined based on your location and shipping method. ","sort":27},{"question":"Will Intex accept Checks or Money Orders?","answer":"No, payment can only be made using Visa, Master Card, Discover or American Express.","sort":28},{"question":"If the built-in pump interface panel doesn't work, can I use a separate air pump to inflate the airbed?","answer":"Yes, you can use a separate manual/electric air pump for inflation and deflation through the 2-in-1 valve.
For pump model AP619A/620A/640R, turn the control dial clockwise/right until arrow points to the inflation mark. Insert the nozzle to the dial opening and turn the control dial counterclockwise/left when inflation is completed.
For pump model AP619PC/619PC-J/620PC, open the line cord compartment cover and use expose the 2-in-1 valve inside. Inflate the bed through the valve. (See attached file)
Inflate with 2-in-1 valve<\/a>
","sort":29},{"question":"Do you accept COD (Cash on Delivery) or check? What should I do if I do not have a credit card? ","answer":"No. Our system does not accept COD (Cash on delivery) or check. We only accept Visa, Mastercard, American Express and Discover credit cards. Pre-paid credit cards can be used if they are from one of these four companies.(for U.S & Canada only)","sort":30},{"question":"When placing an order to Canada, am I being charged U.S. or Canadian currency?","answer":"U.S. currency.","sort":31},{"question":"When will I receive my order if I pay for FedEX 2nd Day Shipping?","answer":"It takes 2-3 business days to process the order and 2 additional business days in transit for FedEX to ship. This is the fastest method of shipping that we offer. There is no next-day air service available. The package will be received within approximately 3-5 business days. All shipments to Canada will go by standard (ground) FedEX or regular mail.","sort":32},{"question":"Can I wash my airbed?","answer":"The air bed can be washed with mild soap and water using a sponge or soft bristled brush. Thoroughly rinse and air dry. Do not submerse airbed into the water. Water saturation may be harmful to some materials used in the making of the airbed. DO NOT wash in a washing machine. This will cause damage to the airbed and possibly the washing machine.","sort":33},{"question":"Can I pick up the products from your warehouse in Long Beach? (for U.S & Canada only)","answer":"No.","sort":34},{"question":"If I make a purchase over the phone or Internet and want to return the item, will I be reimbursed for the shipping and handling charges?","answer":"No. The shipping costs have already been incurred at your request and therefore are non-refundable.","sort":35},{"question":"What is the replacement policy for a product that was received as a gift and no receipt is available?","answer":"There are no special policies for gifts. Our replacement polices apply the same to purchased items and gifts and a copy of the validated sales receipt is required.","sort":36},{"question":"What is the turn-around time on defective (Service Program) claims?","answer":"Processing time is approximately 3 business days from the date we receive the product. It is then shipped by FedEX Ground from Long Beach CA. Therefore, transit time will be determined by your location. ","sort":37},{"question":"Is the external fabric washable? How can I clean the pet bed?","answer":"Yes, it's machine washable.
Follow the manufacturer's instructions for cleaning and maintenance, to ensure longevity
and hygiene. ","sort":38},{"question":"How can I track my order?","answer":"If your e-mail address was provided at the time the order was placed, and your order was shipped by FedEX, you will receive an e-mail confirmation with the tracking number. You can then go to the FedEX website to track the package.","sort":39}]}